Frequently Asked Questions

Q: How long does it usually take to receive my merchandise?

A: All orders will be shipped within 4 - 6 weeks from receipt of your order.  In most cases the merchandise ships within 2 - 4 weeks, directly from the manufacturer.

Q: Can I cancel an order?
A: A customer service rep can cancel an order for you. Points will be reimbursed allowing you to reorder.

Q: How do I return an item?
A: A customer service rep will provide a return address along with a return authorization number which will allow the product to be accepted back into the warehouse.

Q: Do I have to pay for shipping?
A: The cost of shipping will be paid by Rewards Headquarters if the product is defective. If the product is disliked, the customer returning the product is responsible for payment of postage or courier.

Q: Where do I get my product fixed?
A: Certain products will fall under warranty. A proof of purchase may be requested and may be used at any authorized dealership. A customer service rep can provide a listing upon request. If the product arrives dead on arrival, a direct exchange may take place.

Q: How are parcels shipped?
A: All parcels are shipped via Purolator and will have delivery attempts during business hours only. A signature will be required upon arrival.

Q: What if I don't see what I'm looking for on the on-line catalogue?
A: For general information about the e-rewards Program, please contact or call 1-877-986-1348.